Smithers 14 Day Return Policy.
At Smithers of Stamford, we want you to absolutely love your purchase. However, we understand that sometimes you might change your mind or need to return an item. That’s why we offer a 14-day return guarantee to give you peace of mind.
How Our 14-Day Returns Work
If you decide to return an item, follow these simple steps to ensure a smooth process:
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Contact Us:
- Notify us of your return within 14 days of receiving your item.
- Contact us our team at to start the process.
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Prepare Your Item for Return:
- Ensure that all returned items are unused, in perfect condition, and free from damage.
- Include the original packaging and ensure the item is in a saleable condition, just as it arrived with you.
- Carefully pack your item to avoid damage during transit.
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Choose Your Return Option:
- You can arrange your own shipping or let us handle the return logistics.
- If you choose our return service, the shipping cost will be deducted from your refund.
Key Things to Note
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Postage Costs:
- Original postage fees are non-refundable.
- Return shipping costs are the customer’s responsibility unless the item is faulty or damaged (see below for faulty returns).
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Refund Processing Time:
- Once your item has been received and inspected, we’ll process your refund within 7 days.
- Refunds are credited to your original payment method.
- Please allow an additional 5 working days for the funds to appear in your account, depending on your bank or payment provider.
How to Start Your Return
To initiate a return, contact us here with the following details:
- Your order number.
- A brief description of why you’re returning the item.
- Indicate whether you’d prefer a refund or an exchange.
Our team will guide you through the next steps to make the process as seamless as possible.
Frequently Asked Questions
What if my item arrived damaged or faulty?
If your item arrives damaged, please notify us within 24 hours of receiving it. Contact us with:
- Photos of the damage.
- Your order number.
We will assess the issue and arrange a return or replacement at no additional cost.
Can I return an item without its original box?
No, items must be returned in their original packaging. This ensures the item is protected during transit and allows us to restock it. Unfortunately, we cannot process refunds for items without their original packaging.
What happens if I miss the 14-day return window?
Returns requested after 14 days cannot be accepted unless the item is faulty. Please contact us as soon as possible if you’re unsure about the timeline.
Why Choose Smithers of Stamford for Your Next Purchase?
Our 14-day returns policy is designed to provide you with a hassle-free shopping experience. We take pride in delivering high-quality, unique items and ensuring you feel confident in every purchase. If you have any questions or concerns, our team is here to help.
Contact Us for Help
If you need assistance with your return or have any questions, please reach out to us:
- Phone: +44 1733 253428
At Smithers, your satisfaction is our priority!