Faq Sections

Product Enquiries
Can I purchase replacement Furniture parts?

We can replace some parts on furniture like handles and chair feet replacement parts. If you discover that your product has incorrect or missing parts, or its faulty, please get in touch with The Smithers Team. Please send us a photo or Video with your order number to our online contact us form and we will be happy to help you.


How much does the Vespa Scooter Wall Art weigh?

This weighs 28 kg


Hello, I might be interested in buying 3 of your folding reclaimed wood bar tables — for a friend‘s trade show stand in Germany. 2 questions: - which bar stool height would you recommend to go with it? 75 cm? - would you consider a discount if w . . .

Hi the stools height for this would be be 80 cm bar stools, sorry we do not discount our products. Delivery would cost £120-£160 to Eu Countries. Lead Time would be 2-3 weeks.


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Ordering & Payment
How can I pay?

We accept Visa Card, Visa Debit, Mastercard and Amex and Paypal To complete the purchase of your furniture and gifts or Lighting. We need to take full payment from your payment method immediately after you have ordered our shop items.


How can I order PA bag from ragsto plz

Hi yes you could get a custom made one, Please send us your details to info@smithersofstamford.com


I'm having difficulty placing an order. Can Smithers help me?

Smithers is very sorry to hear you're having difficulties placing your order at our online store. You can order furniture and gifts at the product pages on our Smithers website just click the red 'Add to basket'. You can then continue to shop and follow the prompts to check out. At our check-out page, you'll be asked to type in your payment and billing address and delivery address. Please double check all your details are correct before proceeding and ensure all boxes marked with an asterisk* are filled in correctly. If you live in the UK but your delivery address is not on the UK, you will need to fill in address for delivery as well. If you are ordering furniture from USA or any other countries than the uk please email us first to get a quote for furniture shipping quotes, small gifts and lighting is worked out automatically at the checkout page and your 20% Vat will get taken off the price. Please get in touch with a member of our team who'll be more than happy to help you just click here


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How Smithers of Stamford Works
What is Smithers of Stamford?

We are specialists Restaurant & Bar Furniture Suppliers and Home Interiors. Born out of my sheer frustration at not being able to source Designer Furniture on the high street and a strong love for urban styles that verges on the outrageous. 


Where and how is Smithers furniture made?

Smithers uses carefully selected furniture and lighting manufacturers from around the world from England, France, Italy, Belgium, Germany, India and China to produce Smithers cool furniture, and our team at Smithers work closely with all of them. This ensures that they continue to meet the high end standards that Smithers and our customers expect.


Who designs Smithers furniture?

We have many skilled artisans from all over the World that makes our furniture from our designs. We also do commission orders for our customers and can make anything you want.


Track Your Order
Where is my order?

Once you've placed your order, you will receive an email within 2-4 days when you can expect your furniture or gifts to be delivered. 


The delivery time for my furniture has passed, but it hasn't arrived. What can I do?

We are really sorry if there has been a delay in getting your furniture to you. Very occasionally, circumstances can affect the production line of furniture items. If this means that your order will be delayed, we will send you an email letting you know the new delivery date.  If your items didn't arrive on time, and you haven't heard from us or our delivery partners, please get in touch with the Smithers team will be happy to help.


Delivery & Collection
How long does Smithers deliveries take?

Delivery times are dependent on the product that you have ordered. Some products are available with 1-3 day delivery. Furniture sometimes is in stock. We have such a large range of products online so if you are unsure of the delivery eta please email us here and we can let you know lead time.


Can we get our product any sooner?

We will let you know the delivery day eta after ordering from us, we can send small items out on next day delivery if its in stock, but large furniture items do take longer to organise.


Will all products in my order be delivered at the same time?

If you have placed an order for more than one item, we aren’t able to guarantee they will be delivered together. Items within your order are dispatched as soon as they are ready.


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Cancellations & Returns
How can I return an item?

Smithers is sorry you would like to return an item. No problem, just request to the return within the 7 day period after delivery. Please note it is your responsibility to arrange to get the item back to us in original packaging. Please make sure its' sent with care back to us and make sure you have insurance as we are not liable for damages return. If the turns up damaged we Smithers of Stamford will not refund your payment.


How can I cancel an order?

We are sorry to hear that you would like to cancel your order. Please contact the Smithers team  and let us know your name and order number you wish like to cancel. Smithers will confirm when this has been processed and we will issue you with a full refund, which will be credited back to your original payment method. Returned items take 10 days after we receive the item back. Cancelled orders before delivery take 5 days. 'Please note bespoke ordered items can not be refunded'


How long will my refund take?

All refunds are credited back to your original payment method and will be in your bank account within 5-10 business days. These will appear on your statement as coming from ‘Smithers of Stamford LTD' as this is our registered trading name. If you have contacted us to cancel your order, we will process this cancellation within 48 hours. If you are awaiting confirmation of a returned product, Smithers will confirm this once the item has been returned back to us in original condition which is usually 48 hours after the delivery has taken place.


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