Refunds - We hope you are happy with your product, but we understand that sometimes you might change your mind, and will want to return an item to us. Not a problem here at Smithers of Stamford!
In order to receive a refund, the customer must contact us by email within 7 DAYS of receiving their order, to confirm the product is being sent back to us.
PLEASE NOTE - IT IS THE CUSTOMERS RESPONSIBILITY TO RETURN THE GOODS TO US BY POST WITHIN 14 DAYS OF RECEIVING YOUR ORDER. The original paid postage fee is not refundable. PLEASE NOTE - all items must be sent back with the original box and packing or a refund cannot be issued. Collection can be arranged by us for fee.
Any emails requesting to return an item received after 14 days of accepting the goods, will be issued with a credit note. Any returned orders received at Smithers Warehouse after 14 days will be rejected.
All goods must be returned to us in perfect condition, resaleable, unused and include the original box and packing to our warehouse address - Smithers of Stamford Church Farmhouse, Main Road, Etton Cambridgeshire PE6 7DA United Kingdom.
All orders returned to us within the correct time frame are subject to either a refund or exchange - the choice is entirely up to the customer!
International orders - we are not responsible for the return postage.
IMPORTANT - 'Furniture Orders' cannot be refunded after 7 days from ordering the item - this is due to the ordering process with our manufacturers. Any cancellations made after this period, will be issued with a credit note.
Sale items are non refundable.