Refunds

We hope you are happy with your product, but we understand that sometimes you might change your mind. Returns are not a problem at Smithers....as long as you follow our terms.

REFUNDS BEFORE DELIVERY 'UK ONLY'

If you wish to cancel your order once its been placed and require a refund, you have 14 days to do so from the day you made the transaction. 

REFUNDS AFTER DELIVERY 'UK ONLY' 

In order to receive a refund once you have received your item, the customer must contact us by email within '30 DAYS' of receiving their order. Any email return requests received after 30 days will be declined.

Postage Returns are Free

Returns must then be sent back to us within 30 days from delivery day. The product must be sent back in its [original box] and in a re-sellable condition - exactly as it arrived with you and unused in perfect condition. If you don't have the original box, then we cannot process a refund.

The return postage fee is at ours. Please email us for shipping return details.

PLEASE NOTE - as previously stated, all items must be sent back with the original box or a refund cannot be issued. 

'INTERNATIONAL SALES'

PLEASE NOTE - IF THE INTERNATIONAL RECIPIENT REFUSES DELIVERY OF THE SHIPMENT, AFTER 3 ATTEMPTS TO YOUR ADDRESS, THE PARCEL WILL BE DESTROYED By DHL. IN THESE CASES, SMITHERS OF STAMFORD ARE NOT LIABLE FOR THE GOODS OR RETURN SHIPPING COSTS. WE ARE NOT RESPONSIBLE AND WILL NOT REFUND IF YOU DO NOT ACCEPT YOUR DELIVERY.

UK Returns 

Smithers of Stamford Ltd, 6-8 Broad Street, Stamford, Lincs PE9 1PG United Kingdom. Tel 01780 435060

Orders returned to us within the correct time frame of 30 days are subject to either a refund, credit note or exchange. 

'FAULTY GOODS'

Please check goods on arrival for damage. Please report damage within 48 HOURS from the signature date, after this date the claim will not stand, Smithers of Stamford will not be liable.

How long does a refund take? Refunds take 7-10 working days to process from the day we receive the item back.

Made To Order items

Custom commission orders cannot be canceled after payment. 

For any further inquiries regarding our refund policy, please do not hesitate to contact us via info@smithersofstamford.com or by telephone +441780 435060.