Refunds - We hope you are happy with your product, but we understand that sometimes you might change your mind, and will want to return an item to us. Not a problem here at Smithers of Stamford!
In order to receive a refund, the customer must contact us by email within 5 DAYS of receiving their order, to confirm the product is being sent back to us.
PLEASE NOTE - IT IS THE CUSTOMERS RESPONSIBILITY TO RETURN THE GOODS TO US BY POST WITHIN 14 DAYS OF RECEIVING YOUR ORDER. The original paid postage fee is not refundable. PLEASE NOTE - all items must be sent back with the original box and packing or a refund cannot be issued.
Any emails requesting to return an item received after 5 days of accepting the goods, will be issued with a credit note. Any returned orders received at Smithers Warehouse after 14 days, will also be issued with a credit note.
All goods must be returned to us in perfect condition, resaleable, unused and include the original box and packing to our warehouse address - Smithers of Stamford Church Farmhouse, Main Road, Etton Cambridgeshire PE6 7DA United Kingdom.
All orders returned to us within the correct time frame are subject to either a refund or exchange - the choice is entirely up to the customer!
International orders - we are not responsible for the return postage.
IMPORTANT - 'Furniture Orders' cannot be refunded after two days from ordering the item - this is due to the ordering process with our manufacturers. Any cancellations made after this period, will be issued with a credit note.
Sale items are non refundable.
For any further enquiries regarding our refund policy, please do not hesitate to contact us via firstname.lastname@example.org or by telephone +441780 435060.