Delivery, Tracking & Shipping Information
At Smithers, we primarily deliver across the UK. Selected international deliveries may be available on request, subject to destination, logistics and quotation.
UK Delivery
London: 2–3 business days, £5–£40
Brighton, Cambridge, Manchester and other UK cities: Standard delivery times apply.
Scotland, Devon, Cornwall and regional locations: Additional delivery charges may apply depending on location and item size.
Small items: 2–7 working days
Furniture: 7–28 working days
All orders include tracking and delivery notifications where applicable.
International Deliveries
We currently offer limited international shipping, primarily to the USA.
All international deliveries are reviewed and quoted on a case-by-case basis depending on destination, item size, freight requirements and customs considerations.
Customers outside the UK should contact us prior to ordering to confirm delivery availability and obtain a shipping quotation.
We reserve the right to decline international shipments where delivery is not commercially practical or logistics restrictions apply.
Delivery Services
Small items are delivered by Royal Mail (UK) or recognised international courier partners where applicable.
Large furniture deliveries are arranged through specialist logistics providers depending on item size and destination.
Addresses and Postage
Postage costs cover delivery to one address per order.
You will be notified of any delays or changes to your delivery schedule.
Tracking is provided where applicable.
Important Delivery Policies
Check Furniture Dimensions
Please ensure furniture will fit through doorways and access points. If items do not fit, outward and return delivery costs may be deducted from any refund where applicable.
Signature-Free Deliveries
If you request an item to be left without a signature (for example with a neighbour or in a designated safe place), this is at your own risk. Smithers cannot accept liability for loss or damage in these circumstances.
Goods Inspection
Customers should inspect goods upon delivery and report any transit damage within 48 hours of receipt.
Please retain all original packaging where possible, as this may be required for courier or insurance claims.
Claims reported outside this timeframe may be more difficult to investigate with third-party logistics providers.
How to Report Damage
Please contact customer services with your order number, photographs of the issue and any relevant courier information.
International Orders & Customs
Where international deliveries are agreed, local import duties, customs fees or taxes may apply and are the responsibility of the customer.
If delivery is refused or customs charges are declined, shipping and associated costs may be deducted from any refund where applicable.Frequently Asked Questions
Do Smithers of Stamford have long delivery times?
No. Across more than 12 years and over 10,000 orders, over 99.95% of items have arrived successfully and on time. All deliveries come with live tracking, delivery notifications and proof-of-delivery from trusted courier partners. In the rare case something is delayed or goes missing, we either refund the customer or send a replacement straight away. Older online reviews mentioning delays relate to past supply issues, not our current service.
Do customers ever not receive their items?
Very rarely. With more than 10,000 orders completed, fewer than five parcels have ever failed to arrive, which is a delivery success rate of 99.95 percent. Every order includes tracking and proof-of-delivery so customers always know where their parcel is.
Do you replace missing items?
Yes. If a parcel is delayed or goes missing, we either track it, replace it, or refund the customer immediately. Every customer has been looked after quickly and fairly.
