Privacy Policy

https://www.smithersofstamford.com - Privacy Policy

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·   Names and contact details

·   Addresses

·   Purchase or account history

·   Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

·   Purchase history

·   Consent

Our lawful bases for collecting or using personal information for research or archiving purposes are:

·   Consent

Our lawful bases for collecting or using personal information for legal requirements are:

·   Consent

Our lawful bases for collecting or using personal information for recruitment purposes are:

·   Consent

Where we get personal information from

·   People directly

How long we keep information

1 year

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

·   Account information, including registration details

·   Information used for security purposes

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

·   Names and contact information

·   Customer or client accounts and records

We collect or use the following information for service updates or marketing purposes:

·   Names and contact details

·   Marketing preferences

·   Location data

·   IP addresses

·   Website and app user journey information

·   Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

·   Names and contact details

·   Addresses

·   Location data

·   IP addresses

·   Personal information used for administration of research

·   Personal information used for the purpose of research

·   Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

·   Financial transaction information

We collect or use the following information for recruitment purposes:

·   Contact details (eg name, address, telephone number or personal email address)

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

·   Consent

·   Legitimate interest:

o  We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested. • To improve our website in order to better serve you. • To allow us to better service you in responding to your customer service requests. • To administer a contest, promotion, survey or other site feature. • To quickly process your transactions. • To ask for ratings and reviews of services or products • To follow up with them after correspondence (live chat, email or phone inquiries) 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

·   Consent

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

·   Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Last updated

21 May 2024