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Explore the ultimate boy's school backpack that doubles as a jetpack! Gear up for school and adventure with a backpack that's ready for anything.
Smithers 14 Day Return Policy.
At Smithers of Stamford, we want you to absolutely love your purchase. However, we understand that sometimes you might change your mind or need to return an item. Thatβs why we offer a 14-day return guaranteeΒ to give you peace of mind.
If you decide to return an item, follow these simple steps to ensure a smooth process:
Contact Us:
Prepare Your Item for Return:
Choose Your Return Option:
Postage Costs:
Refund Processing Time:
To initiate a return, contact us hereΒ with the following details:
Our team will guide you through the next steps to make the process as seamless as possible.
If your item arrives damaged, please notify us withinΒ 24 hoursΒ of receiving it. Contact usΒ Β with:
No, items must be returned in theirΒ original packaging. This ensures the item is protected during transit and allows us to restock it. Unfortunately, we cannot process refunds for items without their original packaging.
Returns requested after 14Β daysΒ cannot be accepted unless the item is faulty. Please contact us as soon as possible if youβre unsure about the timeline.
Our 14-day returns policyΒ is designed to provide you with a hassle-free shopping experience. We take pride in delivering high-quality, unique items and ensuring you feel confident in every purchase. If you have any questions or concerns, our team is here to help.
If you need assistance with your return or have any questions, please reach out to us:
At Smithers, your satisfaction is our priority!
At Smithers of Stamford, we strive to ensure youβre delighted with your purchase. However, we understand that sometimes you may change your mind. Thatβs why we offer a straightforward returns and refunds process, provided you follow the guidelines outlined below.
If you wish to cancel your order before it has been delivered, we offer the following options:
Cancellation Within 24 Hours of Ordering:
Cancellation After 24 Hours:
To qualify for a refund after receiving your item, please adhere to the following steps:
Return Request Timeline:
Condition of Returned Items:
Postage and Return Deadline:
Original Packaging:
Timeframe for Processing Refunds:
For our international customers, please be aware of the following policies:
Refused Deliveries:
Unaccepted Deliveries:
For assistance with international shipments, contact us directly.
We take great care to ensure your items arrive in perfect condition. However, in the rare event that you receive a faulty or damaged product:
Check Goods Immediately:
Reporting Damages:
Please note thatΒ custom commission ordersΒ cannot be canceled after payment has been made. These items are crafted specifically for you and are therefore non-refundable.
If you have further questions about our refund policy or need assistance with a return, please donβt hesitate to reach out:
At Smithers, weβre here to help make your experience as seamless as possible.
We aim to make the delivery process as smooth and straightforward as possible. Below, youβll find detailed information about our shipping services, costs, timelines, and policies.
Small Items: Β£4 to Β£15 (e.g., Royal Mail 1st Class starts at Β£4.00).
Large Furniture: Free (for items up to 80kg, depending on size and weight).
Small Items: Β£25 to Β£100.
Large Furniture: Β£100 to Β£500 (cost varies significantly based on size, weight, and destination).
We dispatch small items viaΒ Royal MailΒ (UK) orΒ FedEx/DHLΒ (International). Large furniture orders are handled by SmithersΒ logistics team, which includes white-glove delivery service.
Weβll notify you of any delays or changes to your schedule.
Cornwall, Devon, Scotland, and IrelandΒ deliveries may incur additional postage costs. For furniture orders, delivery includes placement in the room of your choice.
Ensure items fit through doorways before ordering. If items donβt fit, return and outward delivery costs will be deducted from your refund.
If parcels are left without a signature (e.g., on premises or with a neighbor), itβs at your own risk. Smithers isnβt liable for loss or damage in these cases.
Additional fees (10β20%) may apply based on your countryβs customs regulations. If you decline to pay these fees or shipping costs, refunds will not be issued.
We deliver to theΒ UK,Β USA,Β Netherlands,Β Spain,Β France,Β Germany,Β Australia,Β Canada,Β Italy,Β Egypt,Β UAE,Β Norway,Β Denmark,Β South Africa,Β Nigeria,Β Japan,Β Sweden, and beyond.
If an order is canceled while in transit, it is theΒ customer's responsibilityΒ to cover the associated shipping fees for the transit costs. The charges are as follows:
We appreciate your understanding, as these fees help cover the costs incurred during shipping. Should you have any questions or need clarification, feel free to reach outΒ to our customer service team.