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Books Neon Light Sign

In a world full of screens and digital distractions, step back into the comfort of the written word with the

Features:

Handmade Glass Neon Signage: Expertly crafted with attention to detail and quality.
Bold Orange Glow: The bright neon glow creates a warm, inviting atmosphere.
Bookshelf Artwork Background: Beautifully designed with retro book spines to amplify the love of literature.
Perfect for Libraries, Bookshops, and Reading Nooks: Instantly elevate your space with vintage-inspired charm.
Premium Acrylic Display: Encased in a sleek acrylic box for durability and modern appeal.

Data sheet

Smithers 14 Day Return Policy.

At Smithers, we want you to absolutely love your purchase. However, we understand that sometimes you might change your mind or need to return an item. That’s why we offer a 14-day return guarantee to give you peace of mind.

How Our 14-Day Returns Work

If you decide to return an item, follow these simple steps to ensure a smooth process:

Contact Us:
- Notify us of your return within 14 days of receiving your item.
- Contact us our team at to start the process.
Prepare Your Item for Return:
- Ensure that all returned items are unused, in perfect condition, and free from damage.
- Include the original packaging and ensure the item is in a saleable condition, just as it arrived with you.
- Carefully pack your item to avoid damage during transit.
Choose Your Return Option:
- You can arrange your own shipping or let us handle the return logistics.
- If you choose our return service, the shipping cost will be deducted from your refund.
- Sale items are non refundable

Key Things to Note

Postage Costs:
- Original postage fees are non-refundable.
- Return shipping costs are the customer’s responsibility unless the item is faulty or damaged (see below for faulty returns).
Refund Processing Time:
- Once your item has been received and inspected, we’ll process your refund within 7 days.
- Refunds are credited to your original payment method.
- Please allow an additional 5 working days for the funds to appear in your account, depending on your bank or payment provider.

How to Start Your Return

To initiate a return, contact us here with the following details:

Your order number.
A brief description of why you’re returning the item.
Indicate whether you’d prefer a refund or an exchange.

Our team will guide you through the next steps to make the process as seamless as possible.

Frequently Asked Questions

What if my item arrived damaged or faulty?

If your item arrives damaged, please notify us within 24 hours of receiving it. Contact us with:

Photos of the damage.
Your order number.
We will assess the issue and arrange a return or replacement at no additional cost.

Can I return an item without its original box?

No, items must be returned in their original packaging. This ensures the item is protected during transit and allows us to restock it. Unfortunately, we cannot process refunds for items without their original packaging.

What happens if I miss the 14-day return window?

Returns requested after 14 days cannot be accepted unless the item is faulty. Please contact us as soon as possible if you’re unsure about the timeline.

Why Choose Smithers for Your Next Purchase?

Our 14-day returns policy is designed to provide you with a hassle-free shopping experience. We take pride in delivering high-quality, unique items and ensuring you feel confident in every purchase. If you have any questions or concerns, our team is here to help.

Contact Us for Help

If you need assistance with your return or have any questions, please reach out to us:

Phone: +44 0207 8890077

At Smithers, your satisfaction is our priority!

Smithers 14-Day Refund Policy

At Smithers, we strive to ensure you’re delighted with your purchase. However, we understand that sometimes you may change your mind. That’s why we offer a straightforward returns and refunds process, provided you follow the guidelines outlined below.

Refunds Before Delivery (UK Only)

If you wish to cancel your order before it has been delivered, we offer the following options:

Cancellation Within 2 Hours of Ordering:
- If you cancel your order within 2 hours of placing it, we will issue a full refund, no questions asked.
- Refunds are processed within 3–4 working days from the date of your cancellation request.
Cancellation After 2 Hours:
- If more than 2 hours have passed, your item may already be in the processing stage. In this case, cancellation is not possible, and you will need to wait for the delivery. Once the item arrives, you can initiate a return (see "Refunds After Delivery" below).

Refunds After Delivery (UK Only)

To qualify for a refund after receiving your item, please adhere to the following steps:

Return Request Timeline:
- Customers must contact us within 14 days of receiving their order to initiate a return.
- Requests made after the 14-day period will not be eligible for a refund.
Condition of Returned Items:
- Items must be returned in their original packaging and in unused, perfect condition to be eligible for a refund.
- Any item that is not in re-sellable condition or lacks the original box will not qualify for a refund.
Postage and Return Deadline:
- Returns must be sent back within 14 days of the delivery date.
- Customers are responsible for the cost of return postage.

Important Notes on Refunds

Original Packaging:
- All items must be returned in their original box. Refunds cannot be processed without this packaging.
Timeframe for Processing Refunds:
- Refunds are processed within 3–5 working days by our accounts team.
- Once processed, it may take 5–7 additional working days for the funds to appear in your account, depending on your payment provider.

Important Notice for International Deliveries

For our international customers, please be aware of the following policies:

Refused Deliveries:
- If you refuse delivery after two attempts, the package will be returned to us by DHL or FedEx.
- In such cases, Smithers is not liable for the goods or return shipping costs.
Unaccepted Deliveries:
- If you fail to accept delivery, we will not issue a refund for the order.
- Please ensure someone is available to receive your package to avoid additional costs or loss of goods.

For assistance with international shipments, contact us directly.

Faulty Goods Policy

We take great care to ensure your items arrive in perfect condition. However, in the rare event that you receive a faulty or damaged product:

Check Goods Immediately:
- Inspect your items upon arrival.
- Report any damage or faults within 24 hours of signing for the delivery.
Reporting Damages:
- Claims submitted after the 24-hour period cannot be accepted, and Smithers of Stamford will not be held liable.

Cacoon Items & Custom Bespoke Orders

Cacoon Returns:

Returned Cacoon tent items are subject to a 30% restocking fee—this is set by the manufacturer, not us.

Made-to-Order Items:

Custom commission pieces are made just for you and cannot be cancelled or refunded once payment is made.

Contact Us for Assistance

If you have further questions about our refund policy or need assistance with a return, please don’t hesitate to reach out:

Phone: +44 0207 8890077
Email: contact us

At Smithers, we’re here to help make your experience as seamless as possible.

Delivery, Tracking & Shipping Information

At Smithers, we deliver across the UK, Europe, the USA, Canada and worldwide. We aim to provide a fast, reliable and seamless delivery experience for every customer.

UK Delivery

London: 2–3 business days, £5–£40
Brighton, Cambridge, Manchester and other UK cities: Standard delivery times apply
Scotland, Devon, Cornwall and Ireland: £20–£75 (regional surcharges may apply)

Small items: 2–7 working days
Furniture: 7–28 working days
All orders include tracking and delivery notifications.

European Delivery

Paris: 3–5 business days, £25–£50
We also ship to Ibiza, Madrid, Amsterdam and other European cities.

USA & Canada

New York: Approximately 5–7 business days, £30–£100
Shipping also available to Canada and all major North American cities.

Delivery Services

Small items are delivered by Royal Mail (UK) or FedEx/DHL (International).
Large furniture is handled by the Smithers logistics team and includes white-glove delivery with placement in the room of your choice.

Addresses and Postage

Postage costs cover delivery to one address per order.
You will be notified of any delays or changes to your delivery schedule.
Tracking is provided on all orders.

Important Delivery Policies

Check Furniture Dimensions
Please ensure furniture will fit through doorways and access points. If items do not fit, outward and return delivery costs will be deducted from the refund.

Signature-Free Deliveries
If you request an item to be left without a signature (with a neighbour or on the premises), this is at your own risk. Smithers is not liable for loss or damage in these cases.

Goods Inspection
UK customers should inspect goods within 48 hours of delivery.
International (USA/EU) customers should inspect goods within 72 hours.
Report any damage promptly. Claims made outside these timeframes cannot be processed.

How to Report Damages
Contact our customer service team with your order number, photos of the damage, and courier details such as DHL or Royal Mail.

International Orders and Customs

Some countries charge import taxes or duties, usually between 10 and 20 percent.
If a customer refuses to pay these fees or declines delivery, refunds will not be issued.

Cancellations While in Transit

If an order is cancelled after dispatch, the customer is responsible for the transit costs:
Small items: £15 each way
Furniture: £80 each way
These fees cover shipping costs already incurred.

Where We Deliver

We ship worldwide, including London, New York, Paris, Berlin, Amsterdam, Madrid, Rome, Toronto, Dublin, Oslo, Dubai, Cairo, Cape Town, Milan, Tokyo, Sydney and Ibiza and more.

Frequently Asked Questions

Do Smithers of Stamford have long delivery times?
No. Across more than 12 years and over 10,000 orders, over 99.95% of items have arrived successfully and on time. All deliveries come with live tracking, delivery notifications and proof-of-delivery from trusted courier partners. In the rare case something is delayed or goes missing, we either refund the customer or send a replacement straight away. Older online reviews mentioning delays relate to past supply issues, not our current service.

Do customers ever not receive their items?
Very rarely. With more than 10,000 orders completed, fewer than five parcels have ever failed to arrive, which is a delivery success rate of 99.95 percent. Every order includes tracking and proof-of-delivery so customers always know where their parcel is.

Do you replace missing items?
Yes. If a parcel is delayed or goes missing, we either track it, replace it, or refund the customer immediately. Every customer has been looked after quickly and fairly.

FAQS

Can I customize a neon sign?

Absolutely. At Smithers, you can fully customize your neon sign—choose the text, font, colour, size, and even add your logo or graphic. Whether it’s for your home, wedding, or business, we’ll help you bring your idea to life in lights.

Got something in mind? Send us a message and let’s make it glow.

Custom Neon Order Process:

Step 1: Picture It

You got a name, a quote, a logo, somethin’ that means somethin’ to you? Good. You imagine it… we light it up.

Step 2: Talk to Us

You don’t sit around waitin’. You reach out. You tell us what’s in your head—we’ll listen. Real close. We’ve been doin’ this a long time.

Step 3: Pick the Look

Fonts. Colours. Size. You want big and loud? Soft and smooth? We got the range, baby. You call the shots—we make it shine.

Step 4: We Show You the Plan

Before we build a thing, you get the preview. You like it? Boom. Done. You want tweaks? We tweak. No drama.

Step 5: We Build It By Hand

This ain’t mass-produced junk. This is handcrafted neon, the kind that turns heads. The kind that lasts.

Step 6: Showtime

Give us 4 to 5 weeks. That sign shows up at your door—ready to hang, ready to glow, ready to make a statement.

Can I create my own custom neon sign?

100%! At Smithers, we love bringing your ideas to life. You can choose the words, font, colour, size—even add icons or logos. Whether it’s your business name, a wedding slogan, or something cheeky for your wall, we’ll mock it up and make it shine.

With 11 years in the neon game, we know how to turn your vision into glowing reality.

How to Create Your Own Custom Neon Sign at Smithers:

Step 1: Dream it up

Pick your phrase, name, quote, logo—whatever you want lit up in neon.

Step 2: Contact Us

Send us a message with your idea. Tell us what you're thinking—we're all ears (and bulbs).

Step 3: Choose your style

Select from a range of fonts, colours, and sizes. Want something ultra-bold or soft and romantic? We’ve got you.

Step 4: We mock it up

We’ll send you a digital preview of your custom sign so you can tweak and approve before we get to work.

Step 5: We build it by hand

Our expert makers craft your neon sign with care and precision. No shortcuts here—just quality you can see.

Step 6: Delivered to your door

In about 4–5 weeks, your one-of-a-kind neon will be glowing its way to you, ready to hang and dazzle.

Do the led signs get hot and use a lot of power ? Also the gas neons do they use a lot of electricity

LED neon signs stay cool to the touch and are super energy-efficient—they use about 80% less power than traditional glass neon. Perfect for all-day use without spiking your electric bill.

Gas neon signs, on the other hand, do use more electricity and can get warm after a while. That’s the trade-off for that classic retro glow. Still safe, but not as eco-friendly as LEDs.

We’ve been in the neon business 11 years, so if you're unsure which suits your space, contact us and we’ll guide you right.

Can I hang the neon lights outside

Yes—but only if they’re made for it. Some of Smithers custom neon signs are designed for outdoor use and come fully weatherproofed. If you're planning to hang one in a garden, bar terrace, or shopfront, just make sure to choose an outdoor-rated version. Standard indoor signs won’t survive the rain party.

Not sure which ones are outdoor-ready? We’re happy to help you pick the right glow for the great outdoors.

Do neon signs buzz or make noise?

Vintage and antique neon signs (the real gas kind) can sometimes make a faint buzzing sound—it's part of their vintage charm. But our modern LED and gas neon signs run silent. No hums, no fuss—just pure glow.

How long does it take to make a custom neon sign?

Custom neon signs usually take 4 to 5 weeks from design to delivery. Each one’s handmade with serious attention to detail—no rush jobs here. And with 11 years in the neon game, we know how to get it right. Trust us, it’s worth the wait.

What is the best colour for a neon sign ? ...

It really depends on your neon vibe! But here’s the lowdown:

Pink – Popular neon for bedrooms and selfies. Warm, inviting, and playful.
Blue – Calming and cool, great for bars or chill zones.
Red – Bold and classic. Perfect for impact and vintage feels.
Green – Fresh and modern. Works well in plants capes and edgy designs.
White – Clean and versatile. Goes with everything.
Yellow/Orange – Warm and energetic. Great for food spots and creative spaces.
If you're not sure, go with pink or white—they’re our bestsellers for a reason.

Are your neon sign easy to install

Yep – couldn’t be easier. All Smithers neon signs come ready to plug in and glow. Wall or shelf-mountable with built-in hooks or fixings (depending on the design), or simply stand them up if they’re in an acrylic box. No electrician needed – just plug, switch on, and let the neon do the talking.

Are Neon Signs Suitable for Outside Use?

Yes, our high-quality neon signs outside are designed to withstand outdoor conditions. They are built with weatherproof casings and materials that protect against rain, sun, and fluctuating temperatures. Please note outside neon signs need to be made custom.

Why Do People Think Neon Signs Aren’t Popular Anymore

Neon signs never truly went out of style—but a few myths made people think they did. Here's why:

LED Took the Spotlight: With the rise of cheaper, energy-efficient LED signs, many assumed traditional neon was obsolete. But that’s only part of the story.
Vintage Misconceptions: Neon is often linked to retro diners or old-school bars. People wrongly label it as outdated, when in fact, it’s a timeless design statement.
Maintenance Myths: Some believe neon is hard to maintain or fragile. In reality, quality glass neon is durable and long-lasting when made properly.
Visual Noise: Overuse of poorly designed signage in the early 2000s led to a visual burnout. But modern neon is all about clean, artistic expression—often custom and minimalist.

Today, neon is thriving again—in homes, weddings, pop-ups, and art galleries. It’s not just popular, it’s iconic.

Do you ship neon signs to the USA

Yes—we ship our real-glass neon signs all across the USA, fast and fully insured. Whether you're in New York, Los Angeles, Chicago, Miami, Austin, or San Francisco, Smithers brings Shoreditch swagger straight to your doorstep.

Looking for a custom neon in Nashville, a bold wall piece in Seattle, or some glow-up magic in Atlanta? We’ve got you. Our signs are made in our studio (not mass-produced plastic), packed with care, and ready to shine Stateside.

I have a sign I made years ago with some tubes I bought from god knows where! It reads JC&B the initials of me my wife and my son. Rather worryingly the C - my wife's initial has died on us. If I jumper out the C the other letter and the ampersand w ...

No, a dead neon tube cannot be electrically “repaired” if it has lost gas or the electrode has failed we would have to remake it for you.