





Use it outdoors as a kind of hammock - or you can take it with you to the beach for ultimate relaxation. A very practical design that sells out every summer.
Having tried the cacoons out at the Smithers home for the last 3 summers, we find the Songo to be the best one as its got two opening doors for greater air circulation, also the material is olefin which is stronger than our original cacoons.
Have a look at the cacoon page click here
Our Cacoon Songo is a very generous 1.8 meter in diameter - a double Cacoon which is large enough for two adults stretched out and blissed out! Little ones love our Glamping Cacoon too! Throw in a couple of teddies and . . . heaven! It comfortably holds two adults, and approximately 4-5 children depending on weight and age. Just make sure whatever you hang it from is also weight-bearing.
The Cacoons look great in the house, the garden or anywhere else you can think of, even if you're tempted to get up and out on an adventure in order to chill out! The hanging swing chair is also Water repellent and carries a Maximum Load of 200K. Take it on camping trips and sleep in comfort - ideal for adults that don't like the hard ground.
Cacoons are tested in every environment and can be folded down to a small size (25cm x 80 cm for handling easy.
Flap Doors Now available to keep you snug as a bug!
Data sheet
Specific References
Smithers 14 Day Return Policy.
At Smithers of Stamford, we want you to absolutely love your purchase. However, we understand that sometimes you might change your mind or need to return an item. That’s why we offer a 14-day return guarantee to give you peace of mind.
If you decide to return an item, follow these simple steps to ensure a smooth process:
Contact Us:
Prepare Your Item for Return:
Choose Your Return Option:
Postage Costs:
Refund Processing Time:
To initiate a return, contact us here with the following details:
Our team will guide you through the next steps to make the process as seamless as possible.
If your item arrives damaged, please notify us within 24 hours of receiving it. Contact us with:
No, items must be returned in their original packaging. This ensures the item is protected during transit and allows us to restock it. Unfortunately, we cannot process refunds for items without their original packaging.
Returns requested after 14 days cannot be accepted unless the item is faulty. Please contact us as soon as possible if you’re unsure about the timeline.
Our 14-day returns policy is designed to provide you with a hassle-free shopping experience. We take pride in delivering high-quality, unique items and ensuring you feel confident in every purchase. If you have any questions or concerns, our team is here to help.
If you need assistance with your return or have any questions, please reach out to us:
At Smithers, your satisfaction is our priority!
At Smithers of Stamford, we strive to ensure you’re delighted with your purchase. However, we understand that sometimes you may change your mind. That’s why we offer a straightforward returns and refunds process, provided you follow the guidelines outlined below.
If you wish to cancel your order before it has been delivered, we offer the following options:
Cancellation Within 24 Hours of Ordering:
Cancellation After 24 Hours:
To qualify for a refund after receiving your item, please adhere to the following steps:
Return Request Timeline:
Condition of Returned Items:
Postage and Return Deadline:
Original Packaging:
Timeframe for Processing Refunds:
For our international customers, please be aware of the following policies:
Refused Deliveries:
Unaccepted Deliveries:
For assistance with international shipments, contact us directly.
We take great care to ensure your items arrive in perfect condition. However, in the rare event that you receive a faulty or damaged product:
Check Goods Immediately:
Reporting Damages:
Please note that custom commission orders cannot be canceled after payment has been made. These items are crafted specifically for you and are therefore non-refundable.
If you have further questions about our refund policy or need assistance with a return, please don’t hesitate to reach out:
At Smithers, we’re here to help make your experience as seamless as possible.
We aim to make the delivery process as smooth and straightforward as possible. Below, you’ll find detailed information about our shipping services, costs, timelines, and policies.
Small Items: £4 to £15 (e.g., Royal Mail 1st Class starts at £4.00).
Large Furniture: Free (for items up to 80kg, depending on size and weight).
Small Items: £25 to £100.
Large Furniture: £100 to £500 (cost varies significantly based on size, weight, and destination).
We dispatch small items via Royal Mail (UK) or FedEx/DHL (International). Large furniture orders are handled by Smithers logistics team, which includes white-glove delivery service.
We’ll notify you of any delays or changes to your schedule.
Cornwall, Devon, Scotland, and Ireland deliveries may incur additional postage costs. For furniture orders, delivery includes placement in the room of your choice.
Ensure items fit through doorways before ordering. If items don’t fit, return and outward delivery costs will be deducted from your refund.
If parcels are left without a signature (e.g., on premises or with a neighbor), it’s at your own risk. Smithers isn’t liable for loss or damage in these cases.
Additional fees (10–20%) may apply based on your country’s customs regulations. If you decline to pay these fees or shipping costs, refunds will not be issued.
We deliver to the UK, USA, Netherlands, Spain, France, Germany, Australia, Canada, Italy, Egypt, UAE, Norway, Denmark, South Africa, Nigeria, Japan, Sweden, and beyond.
If an order is canceled while in transit, it is the customer's responsibility to cover the associated shipping fees for the transit costs. The charges are as follows:
We appreciate your understanding, as these fees help cover the costs incurred during shipping. Should you have any questions or need clarification, feel free to reach out to our customer service team.
You might also like