These are a remarkable storage chests with its beautiful natural wicker wood finish to compliment your bedroom or living room.
Smithers 14 Day Return Policy.
At Smithers, we want you to absolutely love your purchase. However, we understand that sometimes you might change your mind or need to return an item. That’s why we offer a 14-day return guarantee to give you peace of mind.
If you decide to return an item, follow these simple steps to ensure a smooth process:
Contact Us:
Prepare Your Item for Return:
Choose Your Return Option:
Postage Costs:
Refund Processing Time:
To initiate a return, contact us here with the following details:
Our team will guide you through the next steps to make the process as seamless as possible.
If your item arrives damaged, please notify us within 24 hours of receiving it. Contact us with:
No, items must be returned in their original packaging. This ensures the item is protected during transit and allows us to restock it. Unfortunately, we cannot process refunds for items without their original packaging.
Returns requested after 14 days cannot be accepted unless the item is faulty. Please contact us as soon as possible if you’re unsure about the timeline.
Our 14-day returns policy is designed to provide you with a hassle-free shopping experience. We take pride in delivering high-quality, unique items and ensuring you feel confident in every purchase. If you have any questions or concerns, our team is here to help.
If you need assistance with your return or have any questions, please reach out to us:
At Smithers, your satisfaction is our priority!
At Smithers, we strive to ensure you’re delighted with your purchase. However, we understand that sometimes you may change your mind. That’s why we offer a straightforward returns and refunds process, provided you follow the guidelines outlined below.
If you wish to cancel your order before it has been delivered, we offer the following options:
Cancellation Within 24 Hours of Ordering:
Cancellation After 24 Hours:
To qualify for a refund after receiving your item, please adhere to the following steps:
Return Request Timeline:
Condition of Returned Items:
Postage and Return Deadline:
Original Packaging:
Timeframe for Processing Refunds:
For our international customers, please be aware of the following policies:
Refused Deliveries:
Unaccepted Deliveries:
For assistance with international shipments, contact us directly.
We take great care to ensure your items arrive in perfect condition. However, in the rare event that you receive a faulty or damaged product:
Check Goods Immediately:
Reporting Damages:
Cacoon Returns:
Returned Cacoon items are subject to a 30% restocking fee—this is set by the manufacturer, not us.
Made-to-Order Items:
Custom commission pieces are made just for you and cannot be cancelled or refunded once payment is made.
If you have further questions about our refund policy or need assistance with a return, please don’t hesitate to reach out:
At Smithers, we’re here to help make your experience as seamless as possible.
Delivery, Tracking & Shipping Information
At Smithers, we deliver across the UK, Europe, the USA, Canada and worldwide. We aim to provide a fast, reliable and seamless delivery experience for every customer.
UK Delivery
London: 2–3 business days, £5–£40
Brighton, Cambridge, Manchester and other UK cities: Standard delivery times apply
Scotland, Devon, Cornwall and Ireland: £20–£75 (regional surcharges may apply)
Small items: 2–7 working days
Furniture: 7–28 working days
All orders include tracking and delivery notifications.
European Delivery
Paris: 3–5 business days, £25–£50
We also ship to Ibiza, Madrid, Amsterdam and other European cities.
USA & Canada
New York: Approximately 5–7 business days, £30–£100
Shipping also available to Canada and all major North American cities.
Delivery Services
Small items are delivered by Royal Mail (UK) or FedEx/DHL (International).
Large furniture is handled by the Smithers logistics team and includes white-glove delivery with placement in the room of your choice.
Addresses and Postage
Postage costs cover delivery to one address per order.
You will be notified of any delays or changes to your delivery schedule.
Tracking is provided on all orders.
Important Delivery Policies
Check Furniture Dimensions
Please ensure furniture will fit through doorways and access points. If items do not fit, outward and return delivery costs will be deducted from the refund.
Signature-Free Deliveries
If you request an item to be left without a signature (with a neighbour or on the premises), this is at your own risk. Smithers is not liable for loss or damage in these cases.
Goods Inspection
UK customers should inspect goods within 48 hours of delivery.
International (USA/EU) customers should inspect goods within 72 hours.
Report any damage promptly. Claims made outside these timeframes cannot be processed.
How to Report Damages
Contact our customer service team with your order number, photos of the damage, and courier details such as DHL or Royal Mail.
International Orders and Customs
Some countries charge import taxes or duties, usually between 10 and 20 percent.
If a customer refuses to pay these fees or declines delivery, refunds will not be issued.
Cancellations While in Transit
If an order is cancelled after dispatch, the customer is responsible for the transit costs:
Small items: £15 each way
Furniture: £80 each way
These fees cover shipping costs already incurred.
Where We Deliver
We ship worldwide, including London, New York, Paris, Berlin, Amsterdam, Madrid, Rome, Toronto, Dublin, Oslo, Dubai, Cairo, Cape Town, Milan, Tokyo, Sydney and Ibiza and more.
Frequently Asked Questions
Do Smithers of Stamford have long delivery times?
No. Across more than 12 years and over 10,000 orders, over 99.95% of items have arrived successfully and on time. All deliveries come with live tracking, delivery notifications and proof-of-delivery from trusted courier partners. In the rare case something is delayed or goes missing, we either refund the customer or send a replacement straight away. Older online reviews mentioning delays relate to past supply issues, not our current service.
Do customers ever not receive their items?
Very rarely. With more than 10,000 orders completed, fewer than five parcels have ever failed to arrive, which is a delivery success rate of 99.95 percent. Every order includes tracking and proof-of-delivery so customers always know where their parcel is.
Do you replace missing items?
Yes. If a parcel is delayed or goes missing, we either track it, replace it, or refund the customer immediately. Every customer has been looked after quickly and fairly.
Great question — rattan has a lot going for it, but it’s not perfect for every situation. Here’s a no-fluff list of the main disadvantages of rattan furniture:
Natural rattan is not waterproof. Leave it in the rain or damp conditions and it can warp, crack, or grow mold.
Prolonged UV exposure can dry it out and cause fading.
Especially if it’s a loose or poorly made weave. High traffic = more wear.
It lasts a long time, but it does better with light care — dusting, gentle cleaning, and avoiding excess moisture.
Rattan is beautiful, strong, and natural — but it’s not bulletproof.
Choose the right type, place it smartly, and it’ll serve you well for years.
If you’re ready to invest in pieces that avoid many of the common disadvantages of cheaper sets, explore our full collection of high-quality Luxury Rattan Furniture. From rattan armchair garden furniture to luxury black rattan garden furniture, our designs combine style, comfort, and durability, making them a great choice for both indoor and outdoor spaces.
Yes — high-quality rattan dining chairs can absolutely last a long time, and they can be strong enough for commercial use — if you choose the right build.
For busy cafes or patios, consider synthetic rattan (PE wicker) — it's designed to handle spills, humidity, and daily traffic.
With the right care and commercial-grade quality, a good rattan chair can easily last 5–10 years in a restaurant setting — sometimes more.
Bottom line:
Yes, rattan can go commercial — but don’t buy the decorative kind.
Go for quality build, tight weave, and reinforced frames. They’ll look amazing and take the hits like a pro.
Look closely. Is the weave consistent? Are the strands snug and uniform?
Good rattan = no gaps, no sagging, no sloppy overlaps.
Check what's underneath — is it made with hardwood, steel, or strong cane poles?
Cheap versions often use weak wood or plastic frames that wobble or warp.
High-quality rattan feels sturdy when you lift or sit in it — not flimsy or brittle.
It should flex slightly, but not creak or bend under pressure.
Run your hand over it.
It should feel smooth, sealed, and splinter-free — not rough or sharp at the edges.
Look at the joins and corners.
Are they tightly wrapped and well-secured, or glued and rushed? Handmade pieces show care in the small stuff.
Tap it. Real rattan is warm, fibrous, and natural-looking. Plastic versions may look shiny or too perfect.
If it’s plastic, it’s not premium — just wicker-style.
Don’t worry — we’re the rattan whisperers. Message our team and we’ll guide you to the perfect piece for your space.
Don’t be fooled — not all plastic rattan is created equal.
While budget versions crack and fade, high-end synthetic rattan is engineered for outdoor living:
UV-resistant, all-weather proof, and built to handle years of sun, rain, and party spills.
At Smithers, we stock luxury outdoor rattan sets with ultra-durable weaves and plush weatherproof cushions — so you get the style of natural rattan without the upkeep.
Short answer: Rattan chairs can get wet — but they shouldn’t stay wet.
But: prolonged exposure to water (rain, puddles, humidity) can cause it to warp, crack, or go moldy
Best used indoors or in covered outdoor areas (porches, sunrooms, etc.)
If you want a rattan look that’s fully weatherproof, go for PE rattan (resin wicker) — it’s made for outdoor use and can handle the elements.
Bottom line:
Natural rattan = low-key water-resistant, not waterproof.
Treat it with care, and it’ll last for years.
Actually, it’s not one or the other — because wicker is a style of weave, and rattan is a material.
A strong, flexible natural material (like a vine)
Lightweight but durable
Commonly used in high-quality dining chairs and frames
Can be woven into wicker styles or used as solid poles
A rattan chair with wicker weave is usually best — it gives you the beauty of the wicker look with the strength and natural warmth of real rattan.
Bottom line:
If you're choosing between a rattan dining chair and a cheap synthetic wicker one, rattan wins every time for quality, feel, and longevity.
Not at all — rattan furniture is surprisingly easy to maintain.
Here’s the truth:
Good-quality rattan practically takes care of itself. It's durable, lightweight, and made to last. Just follow these simple tips:
Dust it regularly with a soft cloth or vacuum brush.
Wipe with a damp cloth (not soaking wet) to keep it clean.
Keep it dry — rattan doesn’t like sitting in moisture.
Avoid harsh sunlight to prevent fading if it’s natural rattan.
Tighten screws or check joints occasionally if it’s a flat-pack build.
For spills or deeper cleans, use a mild soap and warm water — then dry it off with a soft towel. That's it.
So no, it’s not hard at all. In fact, that’s why people love it — rattan gives you texture and style without the high maintenance.
Yes — absolutely.
Our Nova rattan dining chairs are designed not just to look good, but to feel good, too. With their ergonomic curve, supportive frame, and just the right amount of flex, they’re more than up for a 3-hour dinner party (and then some).
Want to take it up a notch? Add a thin seat cushion or layer them with sheepskin for extra softness — but even as they are, Nova’s built for long, relaxed sitting without the slump or fidget. Style and stamina in one.
It’s possible, yes — like many wood or rattan chairs, a slight squeak can happen when placed on hard floors, especially if the surface isn’t perfectly level or the chair legs shift under weight.
Add felt pads or rubber feet to the bottom of each leg — this reduces friction and absorbs movement.
Check leg balance — if one leg is slightly off, a small adhesive floor pad can even things out.
Keep the floor clean — dust or grit under the feet can cause noise as the chair moves.
Tighten joints — if it’s a flat-pack or assembled chair, give screws or bolts a quick check to ensure they’re secure.
Most squeaks are easy fixes, and if your chair’s well-built (like ours), it’ll settle in quickly. Want it pre-padded? Just ask — we’re happy to help.
The difference is in the details, materials, and build quality—and you can feel it the moment you sit down.
Here’s what sets a designer rattan chair apart:
Solid Frame: Designer chairs use hardwood or powder-coated steel—not flimsy hollow metal or soft pine that warps.
Real Rattan: Cheap chairs often use plastic or paper-based faux cane. High-end options use hand-woven natural rattan or sustainable cane that lasts.
Joinery & Craft: Designer chairs are built to last with proper joints and finishes, not staples and glue.
Comfort & Ergonomics: The curves, angles, and seat height are properly designed—no wobble, no weird lean.
Finish Quality: Smooth edges, consistent weaves, and natural tones. No frayed cane, sharp corners, or spray-on orange gloss.
Timeless Design: Cheap chairs follow fast trends. Designer rattan feels intentional, sculptural, and styled to last.
In short: it’s not just a chair—it’s craftsmanship you can see and sit on.
You're not wrong—UK brands have a serious edge when it comes to rattan design. Why? Because British makers blend vintage style with modern craftsmanship, often using better materials, timeless silhouettes, and real artisan detail. It’s not mass-produced fast furniture—it’s character in every curve.
And yes — we do ship to America.
We’re happy to get our rattan pieces across the pond. Shipping costs and delivery times vary depending on the item and destination, but we’ll make sure your chair arrives safely and in style.
Need a quote or help picking the right chair for your space? Just ask — we’ve got you.
We don’t offer traditional finance—but don’t worry, you’ve still got options. At checkout, simply select ClearPay via Stripe and you’ll be able to split your payments with ease. Just head to the checkout page, choose ClearPay, and follow the prompts to spread the cost. Stylish shopping, sorted.
Great question — rattan has a lot going for it, but it’s not perfect for every situation. Here’s a no-fluff list of the main disadvantages of rattan furniture:
Natural rattan is not waterproof. Leave it in the rain or damp conditions and it can warp, crack, or grow mold.
Prolonged UV exposure can dry it out and cause fading.
Especially if it’s a loose or poorly made weave. High traffic = more wear.
It lasts a long time, but it does better with light care — dusting, gentle cleaning, and avoiding excess moisture.
Rattan is beautiful, strong, and natural — but it’s not bulletproof.
Choose the right type, place it smartly, and it’ll serve you well for years.
If you’re ready to invest in pieces that avoid many of the common disadvantages of cheaper sets, explore our full collection of high-quality Luxury Rattan Furniture. From rattan armchair garden furniture to luxury black rattan garden furniture, our designs combine style, comfort, and durability, making them a great choice for both indoor and outdoor spaces.
Yes — high-quality rattan dining chairs can absolutely last a long time, and they can be strong enough for commercial use — if you choose the right build.
For busy cafes or patios, consider synthetic rattan (PE wicker) — it's designed to handle spills, humidity, and daily traffic.
With the right care and commercial-grade quality, a good rattan chair can easily last 5–10 years in a restaurant setting — sometimes more.
Bottom line:
Yes, rattan can go commercial — but don’t buy the decorative kind.
Go for quality build, tight weave, and reinforced frames. They’ll look amazing and take the hits like a pro.
Look closely. Is the weave consistent? Are the strands snug and uniform?
Good rattan = no gaps, no sagging, no sloppy overlaps.
Check what's underneath — is it made with hardwood, steel, or strong cane poles?
Cheap versions often use weak wood or plastic frames that wobble or warp.
High-quality rattan feels sturdy when you lift or sit in it — not flimsy or brittle.
It should flex slightly, but not creak or bend under pressure.
Run your hand over it.
It should feel smooth, sealed, and splinter-free — not rough or sharp at the edges.
Look at the joins and corners.
Are they tightly wrapped and well-secured, or glued and rushed? Handmade pieces show care in the small stuff.
Tap it. Real rattan is warm, fibrous, and natural-looking. Plastic versions may look shiny or too perfect.
If it’s plastic, it’s not premium — just wicker-style.
Don’t worry — we’re the rattan whisperers. Message our team and we’ll guide you to the perfect piece for your space.
Don’t be fooled — not all plastic rattan is created equal.
While budget versions crack and fade, high-end synthetic rattan is engineered for outdoor living:
UV-resistant, all-weather proof, and built to handle years of sun, rain, and party spills.
At Smithers, we stock luxury outdoor rattan sets with ultra-durable weaves and plush weatherproof cushions — so you get the style of natural rattan without the upkeep.
Short answer: Rattan chairs can get wet — but they shouldn’t stay wet.
But: prolonged exposure to water (rain, puddles, humidity) can cause it to warp, crack, or go moldy
Best used indoors or in covered outdoor areas (porches, sunrooms, etc.)
If you want a rattan look that’s fully weatherproof, go for PE rattan (resin wicker) — it’s made for outdoor use and can handle the elements.
Bottom line:
Natural rattan = low-key water-resistant, not waterproof.
Treat it with care, and it’ll last for years.
Actually, it’s not one or the other — because wicker is a style of weave, and rattan is a material.
A strong, flexible natural material (like a vine)
Lightweight but durable
Commonly used in high-quality dining chairs and frames
Can be woven into wicker styles or used as solid poles
A rattan chair with wicker weave is usually best — it gives you the beauty of the wicker look with the strength and natural warmth of real rattan.
Bottom line:
If you're choosing between a rattan dining chair and a cheap synthetic wicker one, rattan wins every time for quality, feel, and longevity.
Not at all — rattan furniture is surprisingly easy to maintain.
Here’s the truth:
Good-quality rattan practically takes care of itself. It's durable, lightweight, and made to last. Just follow these simple tips:
Dust it regularly with a soft cloth or vacuum brush.
Wipe with a damp cloth (not soaking wet) to keep it clean.
Keep it dry — rattan doesn’t like sitting in moisture.
Avoid harsh sunlight to prevent fading if it’s natural rattan.
Tighten screws or check joints occasionally if it’s a flat-pack build.
For spills or deeper cleans, use a mild soap and warm water — then dry it off with a soft towel. That's it.
So no, it’s not hard at all. In fact, that’s why people love it — rattan gives you texture and style without the high maintenance.
Yes — absolutely.
Our Nova rattan dining chairs are designed not just to look good, but to feel good, too. With their ergonomic curve, supportive frame, and just the right amount of flex, they’re more than up for a 3-hour dinner party (and then some).
Want to take it up a notch? Add a thin seat cushion or layer them with sheepskin for extra softness — but even as they are, Nova’s built for long, relaxed sitting without the slump or fidget. Style and stamina in one.
It’s possible, yes — like many wood or rattan chairs, a slight squeak can happen when placed on hard floors, especially if the surface isn’t perfectly level or the chair legs shift under weight.
Add felt pads or rubber feet to the bottom of each leg — this reduces friction and absorbs movement.
Check leg balance — if one leg is slightly off, a small adhesive floor pad can even things out.
Keep the floor clean — dust or grit under the feet can cause noise as the chair moves.
Tighten joints — if it’s a flat-pack or assembled chair, give screws or bolts a quick check to ensure they’re secure.
Most squeaks are easy fixes, and if your chair’s well-built (like ours), it’ll settle in quickly. Want it pre-padded? Just ask — we’re happy to help.
The difference is in the details, materials, and build quality—and you can feel it the moment you sit down.
Here’s what sets a designer rattan chair apart:
Solid Frame: Designer chairs use hardwood or powder-coated steel—not flimsy hollow metal or soft pine that warps.
Real Rattan: Cheap chairs often use plastic or paper-based faux cane. High-end options use hand-woven natural rattan or sustainable cane that lasts.
Joinery & Craft: Designer chairs are built to last with proper joints and finishes, not staples and glue.
Comfort & Ergonomics: The curves, angles, and seat height are properly designed—no wobble, no weird lean.
Finish Quality: Smooth edges, consistent weaves, and natural tones. No frayed cane, sharp corners, or spray-on orange gloss.
Timeless Design: Cheap chairs follow fast trends. Designer rattan feels intentional, sculptural, and styled to last.
In short: it’s not just a chair—it’s craftsmanship you can see and sit on.
You're not wrong—UK brands have a serious edge when it comes to rattan design. Why? Because British makers blend vintage style with modern craftsmanship, often using better materials, timeless silhouettes, and real artisan detail. It’s not mass-produced fast furniture—it’s character in every curve.
And yes — we do ship to America.
We’re happy to get our rattan pieces across the pond. Shipping costs and delivery times vary depending on the item and destination, but we’ll make sure your chair arrives safely and in style.
Need a quote or help picking the right chair for your space? Just ask — we’ve got you.
We don’t offer traditional finance—but don’t worry, you’ve still got options. At checkout, simply select ClearPay via Stripe and you’ll be able to split your payments with ease. Just head to the checkout page, choose ClearPay, and follow the prompts to spread the cost. Stylish shopping, sorted.