I've just received my order, and there's a problem with it. What should I do?

We are so sorry to hear that there is an issue with your item. We would love to get this sorted for you and so we can get the best solution, Smithers will need to see a photograph or video from you demonstrating the product area and with a description of the issue. Please send this to Smithers along with your order number to our contact us page and our care team will get back to you within 48 hours.

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FAQs From Same Category

Can I purchase replacement Furniture parts?

We can replace some parts on furniture like handles and chair feet replacement parts. If you discover that your product has incorrect or missing parts, or its faulty, please get in touch with The Smithers Team. Please send us a photo or Video with your order number to our online contact us form and we will be happy to help you.

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Hello, I might be interested in buying 3 of your folding reclaimed wood bar tables — for a friend‘s trade show stand in Germany. 2 questions: - which bar stool height would you recommend to go with it? 75 cm? - would you consider a discount if w . . .

Hi the stools height for this would be be 80 cm bar stools, sorry we do not discount our products. Delivery would cost £120-£160 to Eu Countries. Lead Time would be 2-3 weeks.

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How much does the Vespa Scooter Wall Art weigh?

This weighs 28 kg

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Greetings from Oregon, USA Do you have either the red or green apple sculpture for sale? Pricing? Appreciated, James

HI James The Apple ornaments are now discontinued from our store, we won't be getting any more in sorry about this.

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