Product Enquiries

Can I purchase replacement Furniture parts?

We can replace some parts on furniture like handles and chair feet replacement parts. If you discover that your product has incorrect or missing parts, or its faulty, please get in touch with The Smithers Team. Please send us a photo or Video with your order number to our online contact us form and we will be happy to help you.


Hello, I might be interested in buying 3 of your folding reclaimed wood bar tables — for a friend‘s trade show stand in Germany. 2 questions: - which bar stool height would you recommend to go with it? 75 cm? - would you consider a discount if w . . .

Hi the stools height for this would be be 80 cm bar stools, sorry we do not discount our products. Delivery would cost £120-£160 to Eu Countries. Lead Time would be 2-3 weeks.


How much does the Vespa Scooter Wall Art weigh?

This weighs 28 kg


Greetings from Oregon, USA Do you have either the red or green apple sculpture for sale? Pricing? Appreciated, James

HI James The Apple ornaments are now discontinued from our store, we won't be getting any more in sorry about this.


Hi the velvet scallop chairs can you make them in different sizes and material, how much would this cost

Hi we can make you a custom bespoke order, prices vary from £1500-£3500 for a brand new scallop chair to be commission made the price depends on size and material we use. 


Hi I’ve got a boat coffee table but it’s missing two metal hooped holders for the ores is this something you sell ? Thnx

Hi we keep spares for some of our own products only, if this was bought from Smithers then maybe we could have spares. 


I've just received my order, and there's a problem with it. What should I do?

We are so sorry to hear that there is an issue with your furniture, Lighting or Gift. We would love to get this sorted for you and so we can get the best solution, Smithers will need to see a photograph or video from you demonstrating the product area and with a description of the issue. Please send this to Smithers along with your order number to our contact us page and our care team will get back to you within 48 hours.


Hi, I am interested in getting a personalised road sign to be Wembley Way HA9, but would like it to be more in keeping with an original, similar to others on your site , with the HA9 being in RED. Is that possible do you think.? Many thanks

Hi sure this is possible to make a custom road sign for you, if you browse on our website you can find personalised signs for sale link here https://www.smithersofstamford.com/signs/personalised-road-signs.html


Hi - re: the Selletti gold standing mouse, does it have a white cable and come with a UK plug attached? Many thanks.

Hi the seletti gold lamps now come with black lead only with uk plug, these have been changed in 2019, Seletti no longer make them with white cable 


Do you make designer furniture on commissions basis ? If so what sort of price would be a new wing back armchair be with tan leather

A new wingback armchair made to order would depend on material and wood used for the chair, As a guide £900 to £3500


thank you- can you confirm, are the letters engraved or relief? thanks again

the love heart letters are carved from wood, then glued onto a wood plaque


Hi, Would you take an offer on the cream Vespa table lamp If I was to collect. Thanks

Hi Sorry we don't take offers on vespa lamps ,We do have a sale on now with 20% off, thanks for reaching out to Smithers.


Hi, I have recently purchased the soldiers helmet lamp and trying to figure out what bulb it takes? Thanks Craig

Hi Craig it takes a E27 Light Bulb


How much is the alley oop table or how much did it sell for?

The Alley oop gym recycled table sold a very long time ago now, sorry about this, please do look at our other reclaimed dining tables listed here https://www.smithersofstamford.com/dining-tables.html


Hi love this style is there a version with a lower foot board? Regards steve

Hi Steve we only have this one in the super king bed sorry 


Hi - is this gramophone chandelier by Mullan lighting? Can I order with longer chain length? Thanks.

Hi They are the same as Mullan Lighting yes and chain can be made any size you want 


Hi Can you please confirm the dimensions of the following Minimalist Console Table

Hi sure its 91 cm High, Length is 110 cm and depth 24 cm 

Kind regards Smithers


How do I keep my furniture looking like new?

You can find all the details in our Care Instructions. Simply choose the type of furniture you have and the material it is made from e.g. wood and look on this page


Where can I see the dimensions of your furniture?

You can find the dimensions for any of our furniture and gifts listed at the bottom of all product pages. 


How much does our furniture and Lighting cost?

The prices for each furniture and Lighting are listed above all the product pages on the right hand side next to the hammer. For bespoke pieces, you can see the price of your chosen options by selecting the icons below the product images. Any changes in price will then reflect in the price shown above the product image. You can also view the price of your furniture once you have added it to your shopping basket, it will be listed next to the delivery time under the heading 'price'. Smithers believe in every day best prices for high end quality.


What does "Bespoke Furniture" mean?

"Bespoke" refers to furniture and lighting which we make to order of your chosen design, each item comes in a variety of wood including reclaimed, mango wood, oak and fabrics and metal leg finishes for you to choose for you custom order. See our page on commission orders here


I've seen something on your website store that does not have Add to Cart - does this mean it'll never come back for sale?

We make most of our furniture in limited batches of 100 so this mean that the chair or table or gift that was previously available on our website shop has now sold out. So if the add to cart button has gone it means it won't be coming back in store. If you see 'sold out' you can add your email in the box and get an update when its back in stock. We update the website everyday, so do keep an eye out to see if another one becomes available. For information about new items, it's a good idea to sign up to our newsletter, this is located at the bottom of our home page.


Will my furniture fit?

The sizes of each piece of furniture are listed in the ‘more information’ section below the product images. Smithers do recommend measuring the space for your furniture for doorways, hallways or entryways to ensure you can get it to your business or home.


If something is sold out, can I go on a waiting list for when it comes in stock?

Yes if you add your email we will message you back soon as its back in stock, on the product page you can see the box where to add your email for when its back in stock, it's a good idea to sign up to our newsletter this is located at the bottom of our home page.


Does my furniture come with a guarantee?

As our valued Smithers customer, we want you to be completely satisfied with your furniture or lighting. If you discover it is defective, or you're unhappy with it, please get in touch with our Smithers Care team, who'll be happy to help you. Pleased make sure you include your order number and some content and photographs describing the issue.


Is your lighting legally compliant?

We take the compliance of our electrical lighting products very seriously. Smithers lighting all bear the CE mark, and electrical components are compliant with the following directives: THE LOW VOLTAGE DIRECTIVE 2014/35/EU THE RESTRICTION OF HAZARDOUS SUBSTANCES IN ELECTRONIC EQUIPMENT DIRECTIVE 2011/65/EU


How do I dispose of electrical items?

It’s very important to us that we dispose of waste responsibly. Lighting should be safely recycled at your local recycling centre.