Product Enquiries

Can I purchase replacement Furniture parts?

We can replace some parts on furniture like handles and chair feet replacement parts. If you discover that your product has incorrect or missing parts, or its faulty, please get in touch with The Smithers Team. Please send us a photo or Video with your order number to our online contact us form and we will be happy to help you.


Hello, I might be interested in buying 3 of your folding reclaimed wood bar tables — for a friend‘s trade show stand in Germany. 2 questions: - which bar stool height would you recommend to go with it? 75 cm? - would you consider a discount if w . . .

Hi the stools height for this would be be 80 cm bar stools, sorry we do not discount our products. Delivery would cost £120-£160 to Eu Countries. Lead Time would be 2-3 weeks.


How much does the Vespa Scooter Wall Art weigh?

This weighs 28 kg


Greetings from Oregon, USA Do you have either the red or green apple sculpture for sale? Pricing? Appreciated, James

HI James The Apple ornaments are now discontinued from our store, we won't be getting any more in sorry about this.


Hi the velvet scallop chairs can you make them in different sizes and material, how much would this cost

Hi we can make you a custom bespoke order, prices vary from £1500-£3500 for a brand new scallop chair to be commission made the price depends on size and material we use. 


Hi I’ve got a boat coffee table but it’s missing two metal hooped holders for the ores is this something you sell ? Thnx

Hi we keep spares for some of our own products only, if this was bought from Smithers then maybe we could have spares. 


I've just received my order, and there's a problem with it. What should I do?

We are so sorry to hear that there is an issue with your furniture, Lighting or Gift. We would love to get this sorted for you and so we can get the best solution, Smithers will need to see a photograph or video from you demonstrating the product area and with a description of the issue. Please send this to Smithers along with your order number to our contact us page and our care team will get back to you within 48 hours.


Hi, I am interested in getting a personalised road sign to be Wembley Way HA9, but would like it to be more in keeping with an original, similar to others on your site , with the HA9 being in RED. Is that possible do you think.? Many thanks

Hi sure this is possible to make a custom road sign for you, if you browse on our website you can find personalised signs for sale link here https://www.smithersofstamford.com/signs/personalised-road-signs.html


Hi - re: the Selletti gold standing mouse, does it have a white cable and come with a UK plug attached? Many thanks.

Hi the seletti gold lamps now come with black lead only with uk plug, these have been changed in 2019, Seletti no longer make them with white cable 


Do you make designer furniture on commissions basis ? If so what sort of price would be a new wing back armchair be with tan leather

A new wingback armchair made to order would depend on material and wood used for the chair, As a guide £900 to £3500


thank you- can you confirm, are the letters engraved or relief? thanks again

the love heart letters are carved from wood, then glued onto a wood plaque


Hi, Would you take an offer on the cream Vespa table lamp If I was to collect. Thanks

Hi Sorry we don't take offers on vespa lamps ,We do have a sale on now with 20% off, thanks for reaching out to Smithers.


Hi, I have recently purchased the soldiers helmet lamp and trying to figure out what bulb it takes? Thanks Craig

Hi Craig it takes a E27 Light Bulb


How much is the alley oop table or how much did it sell for?

The Alley oop gym recycled table sold a very long time ago now, sorry about this, please do look at our other reclaimed dining tables listed here https://www.smithersofstamford.com/dining-tables.html


Hi love this style is there a version with a lower foot board? Regards steve

Hi Steve we only have this one in the super king bed sorry 


Hi - is this gramophone chandelier by Mullan lighting? Can I order with longer chain length? Thanks.

Hi They are the same as Mullan Lighting yes and chain can be made any size you want 


Hi Can you please confirm the dimensions of the following Minimalist Console Table

Hi sure its 91 cm High, Length is 110 cm and depth 24 cm 

Kind regards Smithers


Hi, I am interested in the Airplane Wing Coffee Table. Can you please let me know what airplane type it's from and in addition, what would be the approximate shipping to Dubai?

Hi this aviator coffee table is a replica and not made from a real aircraft, its a reproduction made to look like, shipping to Dubai would need to be crated at a cost of £219.00 and Ups Fee is £426.00 to ship


Hi do you have 2x seletti snake armchair and footstool in stock Thanks Tim

Hi yes we have them all in stock for you. Delivery would be early May sorry its not quicker delivery, its slow getting furniture delivered at present. Kind Regards Smithers


Hi, can you make the reclaimed table top 700mm x 400mm? If so how would I order this. How quickly could I get it? Many thanks.

Hi Paul all sizes are on website we dont have this size, but can do a custom order if you want a bespoke tables making 


Just wondering if you ship to Australia? I'm interested in the Retro Floor Lamp and was also wondering if these are still available?

Hi we don't sell the copper floor lamps any longer 


Please can you let me know when you have the faux cowhide retro style sofa in stock. Cheers

W dont sell the cowhides sofas any more sorry, do look at our others goats fur products online though 

link here https://www.smithersofstamford.com/search?controller=search&orderby=position&orderway=desc&ssa_submit=&search_query=cowhide


Good Afternoon! I found your website as I was planning to round out my Eagle Pub with a small bar seating area. I plan to order two Spitfire bar stools but I wanted to ask about CRL-TD1. The area I mapped out is smaller - 46 cm x 100 cm. Is there an . . .

Ho sorry, this range we don't make special sizes for this range. We only have what's in the store

kind Regards Smithers


Do you do any other station names to order in British Rail signs.Thankyou

Hi yes we do have more vintage style train station signs just here https://www.smithersofstamford.com/signs/british-rail-signs.html

see the drop-down box 

also, we have these https://www.smithersofstamford.com/signs/no-entry-sign.html

And, these https://www.smithersofstamford.com/signs/1st-class-only-signs.html

and, these https://www.smithersofstamford.com/signs/train-station-signs.html


Hello, I was just wondering what other sizes you had available of the coat of arms wall plaque, and if you will be getting any more in store some time in the future?Thanks, Sam

hi we only have the large now sorry about this 


Are your cocoons waterproof

hi Yes the are fully waterproof


does the cacoon hammock come with a fixing ?

Hi yes they come with everything you need to hang cacoons, you can buy a loop for them as well if hanging from a tree, this is here in our cacoon category

https://www.smithersofstamford.com/cacoon-hammocks.html


Hi, Is this item still available please VA01-12?

Hi this is old stock but we have a similar one here https://www.smithersofstamford.com/chest-of-drawers/aviator-storage-chest.html


Hi there, I would like to purchase this mirror but see bulbs aren't included. Do you sell the coloured bulbs? Thanks, Bebe

Hi Bebe 

Sorry about this, the mirror now comes with white bulbs included.  I have just updated the listing with option to add the coloured bulbs.

Regards Smithers Team


Hi, I’m after a Cardiff City FC vintage sign, I see that you don’t do them but I was wondering if you knew where I could get one from?

Hi we don't have this one at the moment but could do commission bespoke football sign for you here 

https://www.smithersofstamford.com/signs/personalised-road-signs.html

Regards Smithers


What is the weight of the skeleton wall clocks ?

HI they are 3 kg not heavy

regards Smithers 


Hey! Is there anyway of customising the love heart sweet wall art?

Hi Sorry this item is made up already, we don't make these to order as they are from India 

regards Smithers


For the leather/hide bucket chair can you advise the height from floor to top of armrest as I wish to check it will fit under my table. Thanks.

Hi Arm Height 66 cm Kind Regards Smithers


Please can you advise the wood type used in your Tan Leather Lazy Chair please. Also if you hold these in stock or are built to order. Many thanks.

Hi Linda, They are made from Mango Wood. We keep stock of these, deliveries will be 1 week

Kind Regards Smithers Team


Hi, just checking the measurement of this item (https://www.smithersofstamford.com/vintage-mirrors/porthole-mirror.html). The description says the size is 56cm x 56 cm, but the dimensions listed below state 100 cm x 100 cm. Which is correct? Thanks! . . .

Hi Just checked its 100 x 100 

regards Smithers


Hi The oil drum side tables, do you have any of the advertising ones left and do you have a picture of the Marylin Monroe one please With thanks

hi please send email to info@smithersofstamford.com we can send images to you whats in stock regards Smithers


Good afternoon, I would like to know how smooth is the drawer's interior. I would like to store delicate items like nylon tights and lace underwear. Is the inside smooth such that the materials are not pulled? I also want to know how smoothly the dr . . .

Hi Gabriela, The wood is very smooth in the drawers nothing will catch not even silky items. The drawers open very smoothly as well. This is a high end made chest of drawers. Hope this helps regards Smithers 


How do I keep my furniture looking like new?

You can find all the details in our Care Instructions. Simply choose the type of furniture you have and the material it is made from e.g. wood and look on this page


Hi, What is the depth of the medium and large Reclaimed Wood Storage Box? Many thanks, Rachel

Hi Rachel the depth of the medium is 18 cm and large is 32 cm


Hello, what are the bulb types and electricity spec for the PL-01 piped wall light with pressure gauge effect. Thanks

hi we dont stock this item any longer sorry 


does then new york coffee trunk come as 1 or 4 pieces? thanks

Hi the storage trunk is one piece 


Can you give me a price and turnaround time for the Levi sofa please

Hi the levi 501 sofa is now sold out, sorry about that Kind regards Smithers 


Can you tell me if a colour choice is available?

Hi I will check stock next time we go to the shop, this will be tomorrow. Do you want us to email over photo if we have stock left ? regards Smithers 


Hola me gustan mucho sus sillas industriales, aunque quisiera verlas y probarlas . Soy de la provincia de Lérida donde podria verlas lo más cerca de mi provincia????
Hola No tenemos sillas industriales en España, pero lo que podemos hacer es enviarte una de ellas para que la pruebes. Si no le gusta, puede enviarnos de vuelta, no hay problema.
Cuantas necesitas
 

Hi We don't have industrial chairs in Spain, but what we could do is send you one of them to try. if you don't like it you could send back to us, not a problem. how  many you need


aviator chair - do you have bar stools to match or something similar? also do you have other colours apart from brown?

Is product OW-BS127 (Iron Bar Stool) weather proof and suitable for outdoor use? thanks

Hi Tim these Bra stools can be used outdoors. 

Kind regards Smithers Team


Hi what material are cacoon tent chairs made from

Hi the cacoon single and double tents are made from below 

  • Cotton, Polyester
  • Finish: PU coating, UV coated

Please can you send a picture of the aviator swivel chair that you have in stock which has been reduced to £250 I’m confused which colour way it is. Thank you

Hi they are brown leather or grey, we only have photos that are listed on the website store at present. 2 optional seat colours are listed

kind regards Smithers team


Just checking in as made an enquiry about 8mths ago. Have you got any info on the comic book bedside cabinet.

Hi we don't have these in stock any more sorry about that. 

I don't think we will be getting any more

regards Smithers


Are you likely to get another Hulk smash pinball coffee table in stock soon.

Hi these are made to order now. The price of them is £14,000

Let us know if you need more information

Regards Smithers 


air raid shelter sign- I have an air raid shelter. But its to the left not right. Do you make it with an arrow pointing right to left ?

Hi sorry the air raid shelter metal signs are made up we cant make custom signs for this item

regards Smithers Team


Hi dear, I’m looking for a L-shape sofa in denim do you have anything like that? If yes please can you send me few images and details? Thanks Regards, Cinzia

Hi we don't have this sofa left in stock sorry and don't have L shaped sofas at the moment

regards Smithers Team 


Hi Re. Mohawk Sideboard cabinet Could you please let me know the height between the top and lower sections? I'm considering how much room there is inside and how I could use each section. Also, what is the delivery time please? Many thanks

Hi the top drawers are approx W 50 CM X H22 CM EACH THE BOTTOM IS ONE LARGE DRAWER APPROX L 100 X H30.

please note this is approx

shipping is 7-10 days with this item.

regards Smithers


Hi, I am looking for a Mathew Street (Liverpool) road sign. Do you have it? Thank you

we don't have this as standard, but it could be bespoke made to order road sign for £85.00 Buy here https://www.smithersofstamford.com/signs/personalised-road-signs.html

Kind regards Smithers


How much do the football street signs weigh?

The football road signs weight is around 1.5 - 3  kg depending on the football sign as all are different sizes 

Regards Smithers


Hi! I was wondering if the rattan pendant light ever goes on sale? Thank you! Leanne

Hi they don't go in the sale, you can use our special off to get 10% off its #KEEPGOING 

REGARDS Smithers Team


What is the height of the seat? (I assume the height from floor to the top of the chair back is 89 cm)

Hi yes back is 80 cm the seat height is 47 cm Hope this helps Smithers Team


Fake Fig leaf tree. Hello there, please may you confirm the dimensions of this product. £93 seems a lot for a 15cm plant!

Hi the full height is 125 cm Kind Regards Smithers Team


Boat coffee table. Are measurements to end of boat or to end of rudder? Can you give me measurements in inches please.

This Boat Coffee Table is old Stock, we don't sell for many years now 


Where can I see the dimensions of your furniture?

You can find the dimensions for any of our furniture and gifts listed at the bottom of all product pages. 


How much does our furniture and Lighting cost?

The prices for each furniture and Lighting are listed above all the product pages on the right hand side next to the hammer. For bespoke pieces, you can see the price of your chosen options by selecting the icons below the product images. Any changes in price will then reflect in the price shown above the product image. You can also view the price of your furniture once you have added it to your shopping basket, it will be listed next to the delivery time under the heading 'price'. Smithers believe in every day best prices for high end quality.


What does "Bespoke Furniture" mean?

"Bespoke" refers to furniture and lighting which we make to order of your chosen design, each item comes in a variety of wood including reclaimed, mango wood, oak and fabrics and metal leg finishes for you to choose for you custom order. See our page on commission orders here


I've seen something on your website store that does not have Add to Cart - does this mean it'll never come back for sale?

We make most of our furniture in limited batches of 100 so this mean that the chair or table or gift that was previously available on our website shop has now sold out. So if the add to cart button has gone it means it won't be coming back in store. If you see 'sold out' you can add your email in the box and get an update when its back in stock. We update the website everyday, so do keep an eye out to see if another one becomes available. For information about new items, it's a good idea to sign up to our newsletter, this is located at the bottom of our home page.


Will my furniture fit?

The sizes of each piece of furniture are listed in the ‘more information’ section below the product images. Smithers do recommend measuring the space for your furniture for doorways, hallways or entryways to ensure you can get it to your business or home.


If something is sold out, can I go on a waiting list for when it comes in stock?

Yes if you add your email we will message you back soon as its back in stock, on the product page you can see the box where to add your email for when its back in stock, it's a good idea to sign up to our newsletter this is located at the bottom of our home page.


Does my furniture come with a guarantee?

As our valued Smithers customer, we want you to be completely satisfied with your furniture or lighting. If you discover it is defective, or you're unhappy with it, please get in touch with our Smithers Care team, who'll be happy to help you. Pleased make sure you include your order number and some content and photographs describing the issue.


Is your lighting legally compliant?

We take the compliance of our electrical lighting products very seriously. Smithers lighting all bear the CE mark, and electrical components are compliant with the following directives: THE LOW VOLTAGE DIRECTIVE 2014/35/EU THE RESTRICTION OF HAZARDOUS SUBSTANCES IN ELECTRONIC EQUIPMENT DIRECTIVE 2011/65/EU


How do I dispose of electrical items?

It’s very important to us that we dispose of waste responsibly. Lighting should be safely recycled at your local recycling centre.


Hi are the Indian motorcycle replicas still available to purchase. If so what is the price. What were you guys selling them for when they were available?

Hi we don't have this item any longer this was a one off.


ive seen this chair at Fishpools in Tan which is discounted to £749.00. Was wondering if youre able to match the price for the grey one?

Sorry we do not price match


Son muy bonitas. ¿De que material están hechas? ¿Las mandan a España?

hi they are made from resin, yes we ship to spain sorry for late reply

Nick


Do you still have the Bethnal Green sign for sale?.

The railway bethnal is not in stock right now sorry