Product Enquiries

Can I purchase replacement Furniture parts?

We can replace some parts on furniture like handles and chair feet replacement parts. If you discover that your product has incorrect or missing parts, or its faulty, please get in touch with The Smithers Team. Please send us a photo or Video with your order number to our online contact us form and we will be happy to help you.


I've just received my order, and there's a problem with it. What should I do?

We are so sorry to hear that there is an issue with your furniture, Lighting or Gift. We would love to get this sorted for you and so we can get the best solution, Smithers will need to see a photograph or video from you demonstrating the product area and with a description of the issue. Please send this to Smithers along with your order number to our contact us page and our care team will get back to you within 48 hours.


How do I keep my furniture looking like new?

You can find all the details in our Care Instructions. Simply choose the type of furniture you have and the material it is made from e.g. wood and look on this page


Where can I see the dimensions of your furniture?

You can find the dimensions for any of our furniture and gifts listed at the bottom of all product pages. 


How much does our furniture and Lighting cost?

The prices for each furniture and Lighting are listed above all the product pages on the right hand side next to the hammer. For bespoke pieces, you can see the price of your chosen options by selecting the icons below the product images. Any changes in price will then reflect in the price shown above the product image. You can also view the price of your furniture once you have added it to your shopping basket, it will be listed next to the delivery time under the heading 'price'. Smithers believe in every day best prices for high end quality.


What does "Bespoke Furniture" mean?

"Bespoke" refers to furniture and lighting which we make to order of your chosen design, each item comes in a variety of wood including reclaimed, mango wood, oak and fabrics and metal leg finishes for you to choose for you custom order. See our page on commission orders here


I've seen something on your website store that does not have Add to Cart - does this mean it'll never come back for sale?

We make most of our furniture in limited batches of 100 so this mean that the chair or table or gift that was previously available on our website shop has now sold out. So if the add to cart button has gone it means it won't be coming back in store. If you see 'sold out' you can add your email in the box and get an update when its back in stock. We update the website everyday, so do keep an eye out to see if another one becomes available. For information about new items, it's a good idea to sign up to our newsletter, this is located at the bottom of our home page.


Will my furniture fit?

The sizes of each piece of furniture are listed in the ‘more information’ section below the product images. Smithers do recommend measuring the space for your furniture for doorways, hallways or entryways to ensure you can get it to your business or home.


If something is sold out, can I go on a waiting list for when it comes in stock?

Yes if you add your email we will message you back soon as its back in stock, on the product page you can see the box where to add your email for when its back in stock, it's a good idea to sign up to our newsletter this is located at the bottom of our home page.


Does my furniture come with a guarantee?

As our valued Smithers customer, we want you to be completely satisfied with your furniture or lighting. If you discover it is defective, or you're unhappy with it, please get in touch with our Smithers Care team, who'll be happy to help you. Pleased make sure you include your order number and some content and photographs describing the issue.


Is your lighting legally compliant?

We take the compliance of our electrical lighting products very seriously. Smithers lighting all bear the CE mark, and electrical components are compliant with the following directives: THE LOW VOLTAGE DIRECTIVE 2014/35/EU THE RESTRICTION OF HAZARDOUS SUBSTANCES IN ELECTRONIC EQUIPMENT DIRECTIVE 2011/65/EU


How do I dispose of electrical items?

It’s very important to us that we dispose of waste responsibly. Lighting should be safely recycled at your local recycling centre.