How can I cancel an order?

We are sorry to hear that you would like to cancel your order. Please contact the Smithers team  and let us know your name and order number you wish like to cancel. Smithers will confirm when this has been processed and we will issue you with a full refund, which will be credited back to your original payment method. Returned items take 5 days after we receive the item back. Cancelled orders before delivery take 3 days. 'Please note bespoke ordered items can not be refunded'