All refunds are credited back to your original payment method and will be in your bank account within 5-10 business days. These will appear on your statement as coming from ‘Smithers of Stamford LTD' as this is our registered trading name. If you have contacted us to cancel your order, we will process this cancellation within 48 hours. If you are awaiting confirmation of a returned product, Smithers will confirm this once the item has been returned back to us in original condition which is usually 48 hours after the delivery has taken place.