Ordering & Payment

How can I pay?

We accept Visa Card, Visa Debit, Mastercard and Amex and Paypal To complete the purchase of your furniture and gifts or Lighting. We need to take full payment from your payment method immediately after you have ordered our shop items.

How can I order PA bag from ragsto plz

Hi yes you could get a custom made one, Please send us your details to info@smithersofstamford.com

I'm having difficulty placing an order. Can Smithers help me?

Smithers is very sorry to hear you're having difficulties placing your order at our online store. You can order furniture and gifts at the product pages on our Smithers website just click the red 'Add to basket'. You can then continue to shop and follow the prompts to check out. At our check-out page, you'll be asked to type in your payment and billing address and delivery address. Please double check all your details are correct before proceeding and ensure all boxes marked with an asterisk* are filled in correctly. If you live in the UK but your delivery address is not on the UK, you will need to fill in address for delivery as well. If you are ordering furniture from USA or any other countries than the uk please email us first to get a quote for furniture shipping quotes, small gifts and lighting is worked out automatically at the checkout page and your 20% Vat will get taken off the price. Please get in touch with a member of our team who'll be more than happy to help you just click here

hi there- I wondered what the delivery time would be for the hearts? and is there a delivery cost thanks Emma

Delivery for the love heart sweets are approx £7 depending on how many you buy this would go up in price by weight. We have stock so you won't be waiting too long but it depends which ones you want,  if you go to checkout page it will work cost for you for uk and Us, EU

Hi I’m interested in this large orange wall clock. Can you send me the cost of delivery to Southern Ireland and the expected eta please ?

Hi there Im interested in the red baron aviator leather chair. Do you still sell it and would it be possible to deliver it to switzerland? Best regards Nico

Hi this chair we don't sell any longer but we can make them to order if you look at this product https://www.smithersofstamford.com/sofas-and-armchairs/spitfire-armchair.html

Shipping would be pallet service price is £402.00 

How much and do you deliver

Hi oil drum bench this is an old discontinued item 

regards Smithers

Do you have a showroom?

Yes we have a showroom based at 6-8 Broad Street Stamford Lincolnshire PE91PG if you are looking for something specific please call us first on 01780 435060 as we don't have everything on show at our business shop.

Do you have the aviator office chair in the tan as shown in the pics rather than the brown? As option Thanks jo

Hi Jo we don't have the light tan leather office chair any longer sorry about that. 

Hi. I would like to order the Hustle neon sign .... please can I have it in pink lighting ? Xx

Hi, The hustle neon signs only come in orange at present we may have pink and red at a later date but it won't be until 2021

I was wondering what the dimensions are for each compartment, and can you provide a shipping quote to the United States for this item? Address: 4388 Camarilla Ave. Yucca Valley, CA 92284 Thanks!

Hi, Is the Big Ben light wall clock 120cm in stock and if so would you accept £395 for it. Thanks

We no longer stock this item and do not accept offers sorry. kind Regards Smithers 

I would like to purchase 3 Big Ben clocks. How fast can you get them to Western Australia please?

Sorry this is old stock item

Hi do you have any of the WR 187 bike stools available? If so how can I order some and what is the lead time? Thanks

Hi Matthew - thank you for your enquiry. Unfortunately the Bicycle Pedal Bar Stools are unavailable at present and we do not have a restocking date. Should this change, we will update the website accordingly. 

Thanks, Smithers. 

I live in florida ...want to order maybe the motorcycle coffee table how much

Can you email us at team@smithersofstamford.com to discuss a shipping quote please. 

How much are the chairs shaped like a face?

Hi sorry, this is an old stock item, we don't stock this mirror chair anymore. Thanks for your interest

Smithers Team

I want to buy the Retro Floor lamp but there is no option to purchase on your website?

Hi Anna, 

Many thanks for your enquiry. I'm afraid the Retro Floor Lamp has now sold out and since been discontinued which is why there is no purchase option. Sincere apologies for any disappointment caused. 

Best wishes, Smithers. 

Hello - We're interested in purchasing the Steamer Trunk Desk with delivery to New Hope, PA USA (white glove delivery if possible). We're an interior design firm based out of Princeton, NJ and our client loved this desk. How do we go about setting u . . .

Hi Stacie. Thank you for your enquiry. We are currently processing this order for you. Thank you for your custom. Kind regards, Smithers. 

I want to purchase Circus Storage chest. I'm in New York. Please advise

Hi Gail, 

Thank you for your enquiry. We will contact you via email. 

Thanks, Smithers. 

I can't find my confirmation order email. Can you re send it to me?

You will received a confirmation email from us on the same time you placed your order. If you don't receive it – or can't find it – have a look in your email junk box as it may be in that if its not there, please send a message to the Smithers team along with your postcode and email address and furniture or gift you have ordered with us, and  Smithers will resend the email to you. 

I am interested in purchasing the wall cabinet River Thames Reclaimed Wood Wall Cabinet. I live in Wyoming, USA. What would the shipping cost come to?

HI Shipping To USA is around  $250 with DHL, let us know if you want? we can add shipping online, please contact us at team@smithersofstamford.com 

Can I get a VAT invoice?

You can get a VAT invoice by email after you place the order or by signing into the 'My Account' section of Smithers website, then accessing the 'My Orders' section on the right hand side.

Where is my refund?

All refunds will be refunded back to your original payment method and will be visible in your account within 10-14 business days. These will appear on your statement as coming from Smithers of Stamford Ltd our registered trading name. If you have contacted Smithers to cancel your order before delivery, we will process this cancellation in 2 - 4 working days. If you are awaiting confirmation of a returned product, we will confirm this once the item has been returned back to us and inspected which is usually 24 hours after the collection has taken place.

Can I change my delivery details on an order?

If you would like to change your delivery address you can log into you account online and change the address or if you cant do this we can do it for you just email us here

Where can I see my orders?

To view both your previous and current orders you will need to log in to your Smithers account. You can log in by clicking the sign in button on the top right-hand side of Smithers website. You can then select ‘My Orders’ to view everything. If you cant log in send us an email and we can find what you're looking for.

Why isn't my voucher code working?

Smithers is very sorry to hear that your voucher code isn’t working for your order. Voucher codes are valid for a limited time only, so your code may now have expired. Voucher codes are valid on full-price items only and not sale items unless we specifically let you know otherwise. You can only use one voucher at a time. We have a Newsletter voucher than runs 12 months of the year this voucher can be found at the bottom of our homepage, simply add your email in the box and we will send out voucher code.