Ordering & Payment
We accept Visa Card, Visa Debit, Mastercard and Amex and Paypal To complete the purchase of your furniture and gifts or Lighting. We need to take full payment from your payment method immediately after you have ordered our shop items.
Hi yes you could get a custom made one, Please send us your details to email@example.com
Smithers is very sorry to hear you're having difficulties placing your order at our online store. You can order furniture and gifts at the product pages on our Smithers website just click the red 'Add to basket'. You can then continue to shop and follow the prompts to check out. At our check-out page, you'll be asked to type in your payment and billing address and delivery address. Please double check all your details are correct before proceeding and ensure all boxes marked with an asterisk* are filled in correctly. If you live in the UK but your delivery address is not on the UK, you will need to fill in address for delivery as well. If you are ordering furniture from USA or any other countries than the uk please email us first to get a quote for furniture shipping quotes, small gifts and lighting is worked out automatically at the checkout page and your 20% Vat will get taken off the price. Please get in touch with a member of our team who'll be more than happy to help you just click here
Delivery for the love heart sweets are approx £7 depending on how many you buy this would go up in price by weight. We have stock so you won't be waiting too long but it depends which ones you want, if you go to checkout page it will work cost for you for uk and Us, EU
Hi this chair we don't sell any longer but we can make them to order if you look at this product https://www.smithersofstamford.com/sofas-and-armchairs/spitfire-armchair.html
Shipping would be pallet service price is £402.00
Hi oil drum bench this is an old discontinued item
Yes we have a showroom based at 6-8 Broad Street Stamford Lincolnshire PE91PG if you are looking for something specific please call us first on 01780 435060 as we don't have everything on show at our business shop.
Hi Jo we don't have the light tan leather office chair any longer sorry about that.
Hi, The hustle neon signs only come in orange at present we may have pink and red at a later date but it won't be until 2021
We no longer stock this item and do not accept offers sorry. kind Regards Smithers
Sorry this is old stock item
Hi Matthew - thank you for your enquiry. Unfortunately the Bicycle Pedal Bar Stools are unavailable at present and we do not have a restocking date. Should this change, we will update the website accordingly.
Can you email us at firstname.lastname@example.org to discuss a shipping quote please.
Hi sorry, this is an old stock item, we don't stock this mirror chair anymore. Thanks for your interest
Many thanks for your enquiry. I'm afraid the Retro Floor Lamp has now sold out and since been discontinued which is why there is no purchase option. Sincere apologies for any disappointment caused.
Best wishes, Smithers.
You will received a confirmation email from us on the same time you placed your order. If you don't receive it – or can't find it – have a look in your email junk box as it may be in that if its not there, please send a message to the Smithers team along with your postcode and email address and furniture or gift you have ordered with us, and Smithers will resend the email to you.
HI Shipping To USA is around $250 with DHL, let us know if you want? we can add shipping online, please contact us at email@example.com
You can get a VAT invoice by email after you place the order or by signing into the 'My Account' section of Smithers website, then accessing the 'My Orders' section on the right hand side.
All refunds will be refunded back to your original payment method and will be visible in your account within 10-14 business days. These will appear on your statement as coming from Smithers of Stamford Ltd our registered trading name. If you have contacted Smithers to cancel your order before delivery, we will process this cancellation in 2 - 4 working days. If you are awaiting confirmation of a returned product, we will confirm this once the item has been returned back to us and inspected which is usually 24 hours after the collection has taken place.
If you would like to change your delivery address you can log into you account online and change the address or if you cant do this we can do it for you just email us here
To view both your previous and current orders you will need to log in to your Smithers account. You can log in by clicking the sign in button on the top right-hand side of Smithers website. You can then select ‘My Orders’ to view everything. If you cant log in send us an email and we can find what you're looking for.
Smithers is very sorry to hear that your voucher code isn’t working for your order. Voucher codes are valid for a limited time only, so your code may now have expired. Voucher codes are valid on full-price items only and not sale items unless we specifically let you know otherwise. You can only use one voucher at a time. We have a Newsletter voucher than runs 12 months of the year this voucher can be found at the bottom of our homepage, simply add your email in the box and we will send out voucher code.