Track Your Order

Where is my order?

Once you've placed your order, you will receive an email within 2-4 days when you can expect your furniture or gifts to be delivered. 

The delivery time for my furniture has passed, but it hasn't arrived. What can I do?

We are really sorry if there has been a delay in getting your furniture to you. Very occasionally, circumstances can affect the production line of furniture items. If this means that your order will be delayed, we will send you an email letting you know the new delivery date.  If your items didn't arrive on time, and you haven't heard from us or our delivery partners, please get in touch with the Smithers team will be happy to help.

Hello, I ordered a cacoon hammock metal frame last month and I know you were waiting on them coming in mid June therefore I am looking for an update on when I can expect to receive this item. Many thanks, Lesley